what we do / customer retention & loyalty

Customer Retention & Loyalty
The latest studies show that it costs at least six times as much to acquire a new customer as it does to keep an existing customer. Geocom helps businesses focus on this highly profitable opportunity through an array of strategies and programs that increase retention and strengthen customer loyalty.

Retention & Loyalty Strategy
  • Attrition Analysis

  • Customer Segmentation

  • Customer and Employee Research

  • Customer Communications Evaluation

  • Retention & Loyalty Objectives

Retention & Loyalty Programs
  • Activation and Usage

  • Customer Save

  • Customer Recognition

  • Cross Sell

  • Measurement and Evaluation

Loyalty Programs
  • Customer Loyalty Strategy

  • Loyalty Program Design

  • Financial Modeling

  • Business Case

  • Loyalty Supplier Selection

  • Program Implementation

  • Program Performance

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